Monday, May 8, 2017

How to cancel / terminate TM streamyx internet

It has been 6 years ups and downs with TM streamyx but the recently instability in the connection is completely unacceptable. The internet connection is on and off every 1 or 2 minutes and it happens almost everyday. In the past it wasn't so bad at least take few hours but this time it's totally unusable.



I fully understand the TM always recommend to call their support but that will helps only a while and the problem will come back again sooner or later. I know this for the past 6 years so - it's a kind of standard problem. It's time to stop paying RM130 a month for 2 Mbps connection which in actual usually around 1 Mbps or less or most of the time cut off frequently.

Probably this is the cause of shared internet connection - once the residential users increases especially the heavy internet users then someone else going to suffer for it. So i will solve this once and for all at least for now and never again. Until TM improve the connection and service significantly - one thing for sure is no point to provide internet and let the users pay for it but it is totally unusable. It stops a lot of thing especially in term of work and entertainment.

By the way I've made some reading across few forums and there are plenty of complaints by other people about their streamyx connection problem. So i guess i am not the only one having this problem. It would be good if there are new internet service provider to fill in this gap left by TM i guess a lot of people will migrate their internet connection instantly. Like in matter of weeks.



So here is how it was done

1. Go to nearest TM point (in my case UTC Taman Kereta Kuching)
2. Inform the officer you want to terminate the streamyx service
3. They will ask for reasons - my case is simple bad connection
4. Identity Card (IC)
5. Fill in the cancellation / termination service form as below

How long does it need to disconnect? As stated in the document it takes at least 14 days (2 weeks) for the Streamyx termination process to be completed.



Berapa lama streamyx pembatalan? 14 hari (2 minggu) | Borang pembatalan perkhidmatan internet TM streamyx | Potong streamyx